At Heli Nepal Tours, we strive to deliver exceptional service and unforgettable aerial experiences across the majestic Himalayas. While we do our best to maintain a smooth and reliable schedule, unforeseen circumstances such as weather or operational constraints may occasionally lead to adjustments. Below is our official policy regarding cancellations and refunds:
1. General Terms
- Once a tour has commenced, no refund shall be provided under any circumstances.
- All refund requests must be submitted in writing via email and will be processed in accordance with the terms stated below.
2. Cancellation by Client
- Full Refund: If cancellation is made at least 7 days prior to the scheduled flight.
- Partial Refund (80%): If cancellation is made 24 hours to 7 days before the flight.
- No Refund: If cancellation occurs within 24 hours of the scheduled departure or after the trip has started.
Note: All bank charges, credit card processing fees, and transaction costs incurred during the booking or refund process shall be borne by the client.
3. Cancellation Due to Weather or Operational Reasons
- In case of bad weather, air traffic restrictions, technical issues, or any situation beyond our control, flight cancellations or delays may occur.
- In such cases, the tour will be rescheduled to the next available slot.
- If rescheduling is not feasible, a refund will be provided according to the refund policy of the respective helicopter service provider.
Important: Heli Nepal Tours acts as a tour coordinator and facilitator. Helicopter flights are operated by licensed third-party providers, and their terms & conditions will apply in such scenarios.
4. Changes to the Booking
- Rescheduling is allowed up to 48 hours before the trip based on availability.
- For rescheduling within 24 hours, an additional administrative fee may apply and is subject to availability.
5. Force Majeure
Heli Nepal Tours shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, political unrest, strikes, pandemic-related restrictions, or government-imposed regulations.
6. Client Responsibility
- It is the client’s responsibility to provide accurate contact details and stay in communication before the scheduled departure.
- Clients must arrive at the airport at least 30 minutes before flight time.
- No refunds will be issued for missed flights due to client delays or no-shows.
For any questions or concerns regarding our refund and cancellation policy, please feel free to contact our support team at info@helinepaltours.com.
We appreciate your understanding and cooperation.
– Team Heli Nepal Tours